Please complete the warranty form below.
Important part from the warranty:
- Almost all flooring will vary in colour over time when exposed to UV light. Avoid this by using curtains or sunscreens when the sun is very bright.
- Avoid rubber or latex backed mats as they may leave stains. Also rubber and latex castors (we advice castors type ‘W’ in accordance with EN 12529) or protection caps under furniture cannot be used.
- Protect against scratching from furniture feet by using wide free-moving castors, glides, rollers or felt pads. Use furniture caps under heavy items or appliances to prevent indentation.
- In case of loose lay installation, damage of the vinyl flooring caused by heavy overload or sliding activities is not covered by the warranty conditions.
- Do not allow cigarettes, matches and other very hot items to contact the floor as this causes permanent damage.
Important: Cleaning or maintenance may only take place if the Design Floors are correctly installed and there are no visible imperfections.
20 Year Residential Warranty
The Warranty is conditional on the following:
That the LVT floor has been professionally installed by a qualified installer.
Qualified installer status is obtained when an installer has achieved a National Vocational Qualification in Resilient Flooring installation at Level 2 or above.
That the LVT floor has been installed in accordance with the directions contained within the LVT Installation Instructions PD and BS8203 (the standard for installation of resilient flooring) and using approved adhesives.
That the floor is used domestically and has been regularly maintained, using approved products and following the current guidelines.
That precautions have been taken to prevent indentation from heavy point loading (e.g. furniture) and excess surface scratching.
Please follow maintenance and cleaning instructions carefully – details available on our website.
The Warranty is the only guarantee given to the user by the company and does not warrant the LVT flooring supplied to be fit for a particular purpose or use.
It is the responsibility of the user or user’s agents to ensure that the LVT floor is suitable for purpose.
Sample swatches distributed prior to selection and installation of the floor may be from varying batches. Pattern and shading may vary to the final material used in the installation.
Damage caused by stains and spillages, burns, scratches, indentation, floods and any other accidents. This includes damage from asphalt, battery acid, bleach or similar corrosives.
Improper care due to the use of incorrect maintenance products, as well as any reduction in surface gloss due to normal wear and tear.
Scratching and scuff marks from shoes etc.
Damage caused by objects being dropped or dragged across the floor.
Flooring problems caused by improper installation including the incorrect use of non recommended adhesives, cements, underlay, underfloor heating or improper sub floor preparation. Also damage caused by the presence of moisture, alkaline substances or fluid pressure from the subfloor over which the floor is laid.
Using and maintaining your Warranty:
In the unlikely event of any claim under this Warranty, please write, email or phone our UK Sales Office quoting the registration number of this certificate together with your details and the problem you have.
If, following examination and validation that your floor has been installed and maintained as specified, it is shown that part or the entire floor is faulty, the company will repair defective material or provide a replacement of the same or similar material free of charge. For more information please refer to our website.
Terms & Conditions of the Warranty
This Warranty does not affect your statutory rights.
Persimmon Homes Ltd hereby guarantees that in the event of the LVT flooring supplied under this agreement, requiring replacement due to ‘wear-out’ from normal floor traffic within 20 years from the date of purchase, the floor will be replaced free of charge. ‘Wear-out’ means the removal of the pattern and colour from the LVT floor caused by the removal of the protective wear layer.
Please note any other claim in respect of alleged manufacture defects must be notified to us within 6 months of the product being installed otherwise any such claim will be treated as having been waived.